Standard Remote Support
$75/hr
Remote troubleshooting, repair, configuration, and technical support during normal availability.
IN THEORY TECHNOLOGIES LLC
Emergency IT &
Cybersecurity Help
When business technology fails or something looks compromised, you need a competent response, not a three-day ticket queue. We provide practical remote and on-site assistance for malware, account compromise, outages, server and network failures, and other urgent technology incidents.
Response Rates
Standard On-Site Support
$100/hr
Hands-on support at your business when the problem cannot reasonably be resolved remotely.
Priority / Emergency Response
$125/hr
Expedited response for active outages, security concerns, or business-critical failures.
Nights & Weekends
$150/hr
Priority assistance outside normal business hours.
Holiday Emergency Response
$200/hr
Emergency response on major holidays when technology has particularly poor timing.
Malware / Security Incident
2-hour minimum
Triage, containment, recovery guidance, and investigation of suspicious or malicious activity.
Initial Security Assessment
From $350
A focused review of your environment with practical, prioritized recommendations.
When to Call
- Malware or suspicious pop-ups/activity
- Compromised email or user account
- Server or workstation unavailable
- Network or Internet outage
- Ransomware or suspected intrusion
- Lost administrative access
- Failed update or broken business application
- Unexpected security alerts or unauthorized access
Experienced Help Without an MSP Contract
Emergency response does not require an ongoing managed-services agreement. In Theory Technologies LLC provides cybersecurity and technical consulting backed by more than 25 years of experience across information security, incident response, systems administration, infrastructure, compliance, and higher education.
Before an active security incident: If possible, do not wipe, reimage, or repeatedly reboot affected systems before speaking with us. Disconnect a clearly compromised device from the network if doing so will not create a safety or operational hazard. Rates may vary for unusual travel, specialized third-party services, or unusually complex engagements; any material change will be discussed before work proceeds.
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